1. Information We Collect

When you visit or interact with our website, we may collect the following information:

a. Personal Information

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely via third-party payment gateways)

b. Non-Personal Information

• Browser type and device details

• IP address

• Pages visited and interaction data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate order updates and respond to inquiries

• Improve our website, products, and customer experience

• Send promotional messages (only if you opt in)

• Prevent fraud and ensure secure transactions

3. Sharing Your Information

We do not sell, trade, or rent your personal information.

Your data may be shared only with trusted third parties such as:

• Payment service providers

• Courier and logistics partners

• Website hosting and analytics providers

All third parties are required to protect your data and use it only for necessary services.

4. Cookies & Tracking Technologies

CottonSouk uses cookies to:

• Improve site functionality and user experience

• Store preferences

• Analyze traffic and performance

You can disable cookies through your browser settings, but some features may not work as intended.

5. Data Security

We implement appropriate security measures to protect your personal information. All online payments are encrypted and handled by secure third-party payment providers.

6. Your Rights

You have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion of your data

• Opt out of marketing communications

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

8. Children’s Privacy

CottonSouk does not knowingly collect personal information from children under the age of 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Cottonsouk Trading LLC,
Shams Business Center,
Sharjah Media City Free Zone,
Al Messaned,
Sharjah,
United Arab Emirates